FCAA Education & Certification

One of the primary missions of the First Coast Apartment Association is to provide education and professional development for its members.  As an affiliate of the National Apartment Association, FCAA offers several professional designation courses to benefit all levels of property management professionals as well as associate members, who provide products and services to the apartment industry.

FCAA also offers a variety of one- to three-hour classes on Customer Service, Leasing and Marketing, Leadership and Maintenance Skills, in addition to certification courses such as Certified Pool Operator and EPA Certification & Exam.

Certified Pool Operator

Did you know…before you can clean pools at your job, the state requires that you prove that you know what you’re doing, and that you’re doing it right?  FCAA offers this CPO course to help you fulfill this requirement through the National Swimming Pool Foundation.

According to Florida Law 64E-9.018, Public Pool Service Technician Certification, “An individual who services a public pool by maintaining the cleanliness, water quality and chemical balance of public pools shall be certified. To be certified an individual must demonstrate knowledge of public pools. . . . To ensure that the pool technician is knowledgeable, said technician shall attend a training course of national recognition that is approved by the department of at least 16 hours in length and shall pass a test acceptable to the department.  Certification is conferred upon an individual and is nontransferable.”

Every 5 years the coursework and test must be retaken by individuals servicing public pools to maintain Pool Operator Certification!

608 EPA Certification Review & Examination

(No Continuing Education Credits)

The Federal Clean Air Act, Section 608, requires that persons who service, maintain, repair or dispose of appliances and equipment that contain regulated refrigerants be certified in proper refrigerant handling techniques. The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certified technicians only.

  • Candidates will receive a study workbook in advance of class.
  • We will conduct a review of material for approximately 3-4 hours on the day of exam.
  • If individual is paying, payment MUST be received prior to shipping study workbook.

NAAEI Designation Programs

2017 Designation Course Schedule

2017 Designation Courses Offered by FCAA!

March 30, April 6, 13, 20 & 27
The CAM designation is for community managers and aspiring managers that have at least twelve months of apartment industry experience.
COST: $725 – $800 Members, 
$900 Non-Members.

Certified Apartment Manager

The onsite manager is a vital link between apartment residents and the community owners and investors.  The CAM curriculum is designed to maximize the experience of the on-site professional and clear the path for growth and recognition.  The CAM is ideal for assistant managers preparing for a promotion, new on-site managers, and managers who want a comprehensive refresher course.  Twelve months of industry experience are required to obtain this certification.

July 13, 20 & 27
FCAA  offers the CAMT course twice a year, in January and July. The CAMT designation requires a minimum of twelve months of apartment industry experience.  Successful completion of the CAMT course and passing the exam qualifies individuals for the PMC (Property Maintenance Craftsman) license, which is a Duval County requirement for performing many maintenance tasks at apartment communities.
COST: $605 Members & Non-Members.

Certificate for Apartment Maintenance Technician

Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program.

The City of Jacksonville’s Construction Trades Qualifying Board (CTQB) adopted the National Apartment Association’s ANSI-accredited Certificate for Apartment Maintenance Technician (CAMT) as the testing component for the PMC license in October, 2010.  The CAMT exam replaces the Property Maintenance Craftsman (PMC) test currently in place.  Successful completion of the CAMT qualifies an individual for the PMC license.

FCAA offers the CAMT course twice a year, in January and July.  The CAMT registration fee includes all classroom materials, the exam and the first year of PMC licensing fees. Students must pass the CAMT exam with a grade of 70% or higher to earn the CAMT and qualify for the PMC license.

All PMC licenses expire at the same time – September 30th, every odd year.  License holders should receive a renewal notice in August of each odd year.  License holders must earn seven (7) continuing education credits every two years to renew their licenses.  FCAA offers classes to accommodate this requirement and reports those credits to the CTQB on behalf of the PMC licensees.

The NALP designation is for leasing professionals that have at least six months of experience in the apartment industry.
COST: $365 Members, 
$450 Non-Members.

National Apartment Leasing Professional

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.  The NALP curriculum is focused on the needs of the leasing consultant and the contribution this professional makes to the property.  The program was completely updated in 2015!  

The program is ideal for all leasing professionals who seek a refresher on leasing techniques or who have recently joined the industry and want to learn more while acquiring experience.  

Offered in the Fall of 2016
Dates to be determined.
The CAPS designation requires a minimum of 24 months as a multi-site supervisor, or a CAM designate that has at least 24 months of experience as a community manager.
COST: $1,100 Members,
$1,400 Non-Members.

Certified Apartment Portfolio Supervisor

NAAEI’s Certified Apartment Portfolio Supervisor (CAPS) program is an in-depth review of property management principles and techniques as used by the professional supervisor.  The CAPS designation requires a minimum of either 24 months of experience as a multi-site supervisor, or the CAM designation + 24 months of experience as an apartment manager.

Certified Apartment Supplier

Suppliers are important liaisons to the multifamily housing industry. This program is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The CAS program is ideal for new salespeople as well as veterans of the industry.

Completion of the CAS designation includes the Suppliers Success course,
plus attending several of the CAM classes.

Lunch N Learn

FCAA offers monthly “Lunch & Learn” seminars covering topics of interest to property management professionals.  Interesting and interactive sessions, such as “Ratings Survivor…Learning to Survive the Most Challenging Online Reviews” and “Lease Like a Rock Star!” are fun and beneficial for our members.  These seminars are conducted over the lunch hour and include lunch in the class fee.

Fair Housing

Every property management professional needs to know the Fair Housing laws.  FCAA offers Fair Housing seminars at least twice every year to ensure that our members are knowledgeable about every facet of Fair Housing.

Landlord / Tenant Law

Every year, FCAA packs the house for the all-day, annual Landlord/Tenant Law seminar presented by Harry Heist of Heist, Weisse & Wolk, PA.  This cost-effective class covers all aspects of property management from a legal perspective.  Every participant leaves with a binder of informative legal information.

Maintenance Classes

Advanced HVAC Troubleshooting, Customer Service, Electrical Troubleshooting, Hands-On Appliance Repair, Hands-On Plumbing Repair and Fair Housing for Maintenance are some of the regular seminars offered for maintenance personnel.  All of these seminars provide Continuing Education Credits to accommodate the PMC (Property Maintenance Craftsman) license renewal requirement that Duval County has in place.

Our Location

9456-4 Philips Highway
Jacksonville, FL 32256

Contact Us:

P:  904-292-1345
F:  904-292-1291

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First Coast Apartment Association